Another good article found & submitted to The Estrin Report by Celia C. Elwell, RP:
"It’s no secret that lawyers and legal staff have high-pressure jobs. As if we were not multitasking enough, mobile technology makes us even more accessible to client service and other demands. Untamed, it leads to information overload, multiple interruptions throughout the day and more stress.
[snip]
"Jim Calloway, director of the Oklahoma Bar Association’s Management Assistance Program, recommends setting parameters with clients during the initial interview. ‘Communicate that you will normally get back to them within 24 hours, not including weekends,’ Calloway said. ‘Share that you process messages on a first-in, first-out basis. Think about how you are going to handle the client relationship and what mobile access means.’ The same goes for managing your relationship with your employer or co-workers. Calloway said legal professionals often can set themselves up for failure by committing to do too much, but setting realistic goals and ground rules will help you manage your workload."