Well, I’d never heard of law firm help desks before, but it makes sense:
"Keno Kozie Associates completed the design and implementation of the Gloor Law Group‘s entire IT infrastructure when the firm announced its formation in early 2006. The new environment includes Interwoven WorkSite document management, Summation iBlaze litigation support and Juris legal accounting as well as other law firm productivity applications. Keno Kozie’s Engineering, Training and Help Desk departments will support all applications at the firm."